For any business, every customer call is important. Yet little attention is paid to maintaining a high quality incoming call management system resulting in considerable damage to brand reputation and incalculable business opportunity losses. Worse, the management has no control or information about:
No. of calls received
No. of calls missed
Who handled the call
What was spoken during the call
By greeting, routing and tracking all incoming calls received by the business, the Cloud Based Business Telephony Solution provides a simple, cost effective and yet highly efficient way of handling business inquiries.
CLOUD BASED BUSINESS HELPLINE SOLUTION FEATURES
Customers can choose a 10 digit mobile or toll-free number for the business Advertise the same in all business communications and stationary Employees can be grouped into departments and assigned extension numbers and calls routed to the department could be delivered to employees within that department automatically, wherever they may be, on their mobile phones. When lines are busy callers are automatically re-routed to other available numbers. Automatically managing incoming business calls,
Every caller is greeted professionally, tirelessly, 24×7 Not a single call is missed. All caller details are captured in real time 24×7 and business owners and managers can review the same in real time
Who should buy it
Designed to serve the requirements of those modern day technology enabled businesses,
Lot of incoming calls, everyday of the week A mobile workforce that needs to stay connect with the office at all times Where customers require extensive pre sale counseling or support by qualified employees Where customer regularly place repeat order on phone. These solutions are already deployed across many market verticals including Educational Institution, Online Matrimony, Retail, IT, Real Estate, FMCG sectors.
Advertising campaigns are becoming increasingly expensive and brand managers are asked to monitor campaign performance continually to derive highest value for money spent. In a multi-platform, multi-location campaign it is virtually impossible for brand managers to understand in real time:
Which campaign message or outlet is performing the best? What is the volume of inquires generated and which time of the day? Who handled the incoming inquiries and what transpired during this conversation? Till now real time campaign ROI measurement was partially possible only in an online campaign. By tracking all incoming calls generated by the campaign, cloud telephony based Campaign Response Management Solution provides a simple and yet highly effective real time solution to businesses.
These solutions will help you to manage your virtual phone business, away from office also. It provides the most economic way to own a telephony solution for an entire company which earlier a big companies used to dream of.
If you think all the customers calls are important for your business or you are not able to identify where the incoming calls are coming from Cloud Telephony is the one stop solution for streamlining all the call management, tracking through Virtual IVRS and Virtual PBX.